Privacy Policy

featurn B.V. is the data controller responsible for your personal data collected through this website and during the performance of our general business operations. Our own website is built on modern cloud infrastructure. Our Contact Details: • Full Name: featurn B.V. • Email Address: info@featurn.com • Chamber of Commerce (KvK) Number: 99468875 • Phone: +31 6 11146257

Personal data means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows: • Identity Data: Includes first name, last name, username, or company name. • Contact Data: Includes billing address, delivery address, email address, and telephone numbers. • Financial Data: Includes bank account and payment card details. • Technical Data: Includes internet protocol (IP) address, login data, browser type and version, time zone setting, operating system and platform, and other technology on the devices you use to access this website. • Usage Data: Includes information about how you use our website, products, and services. • Marketing and Communications Data: Includes your preferences in receiving marketing from us, email interaction data, and your communication preferences. • Media Data: If you hire us for event media productions, this may include photographs or video footage containing your likeness.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances: • Performance of a Contract: To perform the contract we are about to enter into or have entered into with you (e.g., website development, social media management, email automation, or setting up hosting). • Legitimate Interests: Where it is necessary for our legitimate interests (e.g., managing our relationship with you, improving our services, running digital advertising campaigns, ensuring network security). • Compliance with Legal Obligations: Where we need to comply with a legal or regulatory obligation. • Consent: For sending direct marketing communications, running targeted ads, or processing specific media data, where applicable. You have the right to withdraw consent at any time.

Please note that when we provide Hosting, Database Management, Maintenance, or Support Services using infrastructure such as managed cloud platforms and SiteGround, we often act as a Data Processor under the GDPR. In those cases, our client is the Data Controller, and we process personal data strictly in accordance with their instructions and the Data Processing terms outlined in our Terms of Service.

To deliver our services effectively, we work with a trusted team of independent professionals (freelancers/ZZP'ers) and reliable third-party service providers. We may share your personal data with: • Internal Team & Freelancers: Selected ZZP'ers working under our supervision to execute your projects. • Cloud Infrastructure & Database Providers: Managed cloud platforms used for secure data storage, authentication, and backend infrastructure. • Email & Communication Providers: Resend, which we use to securely send and automate transactional and marketing transactional emails. • Subprocessors & Hosting Providers: Third parties that provide infrastructure, such as our primary hosting provider, SiteGround Spain S.L.. • Advertising & Analytics Partners: Google Analytics (for tracking website performance) and Google Ads (for managing advertising campaigns). • Professional Advisers: Bankers, auditors, lawyers, and insurers providing consultancy, banking, legal, insurance, and accounting services. • Regulators and Authorities: Tax authorities and judicial bodies who require reporting of processing activities in certain circumstances.

Our infrastructure and core third-party platforms (such as Supabase, Resend, and SiteGround) store data securely, primarily within the European Economic Area (EEA) or under strict data protection frameworks. If any personal data is transferred outside the EEA, we ensure a similar degree of protection is afforded to it by verifying that appropriate safeguards (such as Standard Contractual Clauses approved by the European Commission) are implemented.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, freelancers, and third parties who have a business need to know.

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to request access, correction, erasure, or restriction of your data, as well as the right to object to processing or request data portability. If you wish to exercise any of these rights, please contact us at info@featurn.com. You also have the right to make a complaint at any time to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).